I'd like to recognize Ron H. the GM at the Springhill Suites Durham Chapel Hill. I left my laptop behind after checking out and Ron went above and beyond to make sure that it was returned safely to me. He retrieved the device, drove to a local FedEx Center and called me with various shipping options. This happened a year ago but I did not appropriately thank Ron at the time. But because of his excellent service I have returned to this hotel several times and recently met Ron working the front desk. Ron represents your brand in the highest possible manner.