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Renaissance Santiago

Question asked by awstx on May 8, 2018
Latest reply on May 8, 2018 by monisame

Has anyone stayed at the Renaissance Hotel in Santiago Chile?  If so, how or did you get them to recongonize your membership status for room upgrade?  I’m staying for 2 weeks and I’m so disappointed, I’ve been given a room on the noisy highway side of the hotel, no upgrade the front desk failed to explain how the parking worked as I was told it was $12 @ day but I was charged $24.01 each time I went out and the hotel refused to credit my account.  Any suggestion would be much appreciate.