Website redemption 60,000 pts. versus Phone contact at 180,000 pts

Discussion created by lumcs on Apr 29, 2018
Latest reply on Apr 30, 2018 by samirs

What's going on? I logged on line for a 3 nights redemption at the Courtyard Marriott Taipei, is shows 60,000 pts. total for 3 nights. I could not get and when I click book it says unexpected system error.

I called their hotline "800-6011378" and they did it for me at 180,000 pts. I told the lady on the line that the system shows 60,000 pts. total, but she insisted it's 60,000 pts per night.


I took a screen shot that says 60,000 pts total for 3 nights.

A category 6 hotel redemption is I believe is 30,000 points per night.

Can someone tells me what's going on with Marriott?