Marriott not following through on promised points due no shuttle that night

Discussion created by itralot on Apr 24, 2018
Latest reply on Apr 24, 2018 by communitymanagers

Springhill tempe~ March 31... chose this hotel because of having airport shuttle.   I was coming in late evening and had 3 teens Coming at midnight.  When I called for shuttle , I was informed no shuttle that night but they would pay for Uber.  I had never used Uber before nor wanted to then.  Also did not want teens in Uber at midnight alone.  I was very uncomfortable with at all at expressed that concern and the sole reason for choosing this hotel with shuttle.  Hotel said they would give me 10,000 bonus points.   After 2 weeks of no points posted, I called hotel and manager said points would be posted by the end of the day.   That was 4 days ago. STILL, no points.  I have used Marriott for 20 years faithfully.  Some branches are not living up to the brand anymore.