How do I escalate a complaint about a cancellation at the Renaissance in Vegas I was assured was taken care of but was not, as well as multiple complaints about a recent stay at the Mayflower in DC? Thank you
If you would like us to look in to this for you please send us a Customer Support request and include your reservation number and copies of your folio and credit card statement as well as an overview of what has transpired. If you already have an open case please let us know what that number is as well.
We look forward to hearing from you.
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