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No Housekeeping and Pretty Bad Room

Question asked by jeffharold on Apr 10, 2018
Latest reply on Apr 11, 2018 by matthank

Had recent and uncharacteristic sub-par 3-night stay in Lexington, KY last weekend.  I’m a Gold Elite member and was booked into a room next to an elevator (constant noise); worse was that, housekeeping never serviced the room.  We had a “card” in the door for a portion of one-day, so not certain why 3-days went by without service.  Wondering why this happened?