What's the point of Online Check-in?

Discussion created by airbus on Apr 4, 2018
Latest reply on Aug 2, 2018 by theretiree

The Marriott mobile app / "My Reservations" on Marriott's website showed that I've got upgraded to a studio suite, so I did the online check in.


When I arrived the hotel, they downgraded me to a standard room, and told me that the upgrade is based on the availability when I "physical" check-in.


What's the point of online check-in?