We are Gold Elite Status members and should have Guaranteed Late 4 PM check-out, except for resort and convention center hotels, where it is based on availability. My question is how do you have concrete information as to whether a hotel is a resort or convention center hotel other than common sense. I ask because we were denied the request recently and said they couldn't give us the late checkout because it was based on availability. We were staying at a location in a strip mall with no convention center, but I really had no concrete information to further the conversation. We have a couple of reservations coming up that it would greatly help us out to use the late checkout and wanted to check the hotels to see if they qualify for the guaranteed late checkout ahead of time if possible.