Newbie from Starwood here. I have some questions regarding the earning of points that I’m hoping to get clarification on. Recently I booked 9 rooms for 4 nights at a SpringHill Suites. The total cost for the rooms before tax was about $6700. On the Marriott Rewards website it says that you earn 10 points for every dollar spent +25% if you are Gold Elite. So I thought I would earn 67,000 points + 16,750 for a total of 83,750 points.
While I was staying there the woman at the desk said I only needed to provide my rewards number. She also indicated that I would most likely move to Platinum Elite after my stay. I was only awarded 9450 points and 4 night stay. I’ve started a customer inquiry, but was hoping to get information here.
If it makes a difference, I used my SPG Amex card to pay for the rooms.
Thanks in advance for any help!!! Happy Traveling!!