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Discrepancy on Points- Help a Newbie!

Question asked by redslp on Mar 19, 2018
Latest reply on Mar 19, 2018 by bejacob

Newbie from Starwood here.  I have some questions regarding the earning of points that I’m hoping to get clarification on.   Recently I booked 9 rooms for 4 nights at a SpringHill Suites.  The total cost for the rooms before tax was about $6700.   On the Marriott Rewards website it says that you earn 10 points for every dollar spent +25% if you are Gold Elite.   So I thought I would earn 67,000 points + 16,750 for a total of 83,750 points.  

While I was staying there the woman at the desk said I only needed to provide my rewards number. She also indicated that I would most likely move to Platinum Elite after my stay.    I was only awarded 9450 points and 4 night stay.  I’ve started a customer inquiry, but was hoping to get information here.


If it makes a difference, I used my SPG Amex card to pay for the rooms.   


Thanks in advance for any help!!!  Happy Traveling!!