AnsweredAssumed Answered

Gold & Platinum Elite Status Challenge Inquiry

Question asked by lizhong on Mar 17, 2018
Latest reply on Mar 17, 2018 by desireds

Hi,  Re:Gold & Platinum Elite Status Challenge Inquiry


Could I ask a question about my my Gold Membership?  I found the titled thread has been locked so have to try here.


I have been a Gold Member until now I believe, and tomorrow I will travel to another Marriott hotel in Madrid, and just now I noticed in my App my membership became Silver! I don’t seem to receive any notifications on this change at all, and if so the left balance doesn’t look right either. And it’s sad to lose Gold Satus now otherwise I would have booked breakfast and WIFI in the package for tomorrow!!


Who should I contact over weekend on this query to help me with this issue? UK phone number is closed for now.


Thanks for any assistance.