I'm new to this rewards program. However, im staying in one mariott for 62 nights, before i head to the next further south. But my points aren't showing on my app for the nights ive already been here?, S.O.S
They will not post until you finish your 'stay'. I'm presuming this is a 62 consecutive night 'stay', if it's not, give us the details and we'll walk you through tracking down the points.
Make certain the hotel has your Rewards number on your reservation and just an FYI - if it's at an extended stay property (Residence Inn or TownePlace Suites) you earn 5 points per dollar spent, not the highly promoted 10. Stay in touch if there are any issues. Good luck with the process.
As @erc pointed out, the hotel will only ask Marriott Rewards to put your points and elite credit nights in your account after you check out of the hotel and the credit card charge goes through. Normally it will be visible in your account 2-5 days after the check out.
If you've checked out and it's been more than 10 days (not just work days) that you're waiting, you can request that Marriott Rewards follows up with the hotel to see what happened: https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
(This link is normally in your profile under the "Activity" tab, in the "Report Missing Stay" button.)
Please note that you are only eligible for all points and elite night credits if you booked your stay through an official Marriott sales channel (Marriott Reservations Line, Marriott website/app, directly with the hotel). This means that reservation through third-party travel planners and websites (corporate travel agents, website such as Expedia, combo package from airline, etc.) are NOT eligible for earning points and elite night credits.
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