Ok, I normally do not vent or complain, but this is nuts. I stay at the LAX Marriott frequently. I have been in the Ambassador program since inception and am led to believe that we get some sort of priority in room and upgrades. I thought the upgrade program allowed for "best available room" at time of check in. Well tonight, I checked in and first no King - finally got a king even though they indicated "fully committed". I asked about a suite or Exec King, which I always receive if available, and they said none are available. However I went on line and can book the room now. They really need to honor the program or change the program. Is anyone else having this happen to them? I will reach out to my Ambassador tomorrow but really don't understand why the hotel could not just make it right.