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Reinstate Expired Points

Question asked by ingrid999 on Feb 28, 2018
Latest reply on Mar 2, 2018 by erc

I recently discovered that my Marriott Reward points expired several months ago.  I sent a message asking Marriott Rewards to reinstate my points and I received a message back refusing to reinstate the points and saying that they sent me notifications telling me that my points were going to expire.  If they sent me those notifications, it must have been in super tiny font because I don't recall ever receiving it.  I'm very disappointed in Marriott because most other companies would have had no problem reinstating the points in an effort to try to keep me or get me back as a customer.  Are there any other avenues that I can use to get my points back.  It certainly feels that Marriott does not value customer retention.