My Marriott rewards account was hacked and my points were used at various hotels. I contacted marriott rewards and the employee on the phone assured me that he would put in a work order to chase this down, and restore my points. I called again when I discovered that there was a receipt on my account that I could view, with a credit card associated with this bill. This next employee informed me that my points would be expired anyway due to lack of activity? I was told 17 years ago when I signed up that the points i accrued would never expire. I was platinum premium too.
How do I get marriott to chase down this issue? Does Marriott have a security team? Surely you can pinpoint how and when these reservations were made as well as video images of the individual checking in under my name. Also, every time i have checked in, i have had to provide proof of ID, and credit card. Marriott, please help.