Very rude rewards agent!!

Discussion created by h82bl8 on Feb 15, 2018
Latest reply on Feb 17, 2018 by brianandlin

I'm a lifetime Platinum member since the mid 1980s.  I called in today for help and was on hold for 20 minutes.  When I finally was able to talk to a live person, I asked if there was a number for Elite members so as to avoid the 20 minute wait.  She was extremely rude and I had to ask 3 times if there was such a number.  She hung up on me!!  Hung up on a lifetime Platinum!!!  Is this what Marriott has sunk to?  What a very sad commentary on a once wonderful hotel company.