I am having a terrible time with missing stays the last few months. Typically, it is a stay where I have booked and paid for more than one room. I've never had an issue before paying for a room I wasn't sleeping in, sometimes I am not even at the hotel and have booked through the app and gotten the credit. Since September, it's a total of about 10 nights all together. I've sent in the receipts in the missing stays link, but no response whatsoever.
What's the policy?