Can anyone help explain why the bonus night I achieved via the 2017 Fall Megabonus has now been cancelled? I earned it, nothing changed with my account or stays and it is no longer available.
It's a display bug -- it isn't cancelled.
If you visit marriott.co.uk, you can see it's fine.
I noticed it for awhile and maybe communitymanagers can address the website_problem.
Even on the new website you should be able to see that you have an unused certificate available.
Check the "Activity" page. Above the "Latest Activity" you should see something similar to this.
Note: This is my free night certificate from my MR Visa, not from the fall MegaBonus. I already used that certificate.
Don't forget the certificate from the fall MegaBonus expires after 6 months, so make sure you use it before it expires and really disappears.
Yes -- it's just a confusing when it says cancelled. website_problem.
Thanks uatraveler1k and bejacob for the helpful replies!
If the replies from the other Insiders have not answered your question please reach out with a Customer Support request and we would be happy to look in to this for you.
I also earned the Fall MagaBonus certificate, how do you claim it when making reservations on the app? This is my first!,
Not sure on the app, but when booking a category 1-5 hotel on the site, you should be asked to attach a certificate at the final step before booking the room.
kcd2500, you should make a reservation as though you are making a points-based (redemption) stay. When you get to the end, it will ask you if you want to use your certificate Instead of points. Just click yes, and off you go! Congrats on the certificate! Stick around, we’d love to hear more from you!
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