I have been collating my points for a few years now, I’ve used a few and saved a few. When I opened the account, I was advised my points wouldn’t expire, so I didn’t rush to use them. I put trust in what the Marriott staff advised and didn’t read any mail I received in detail, as I receive a large volume of promotion emails. I don’t recall seeing a mail re points expiring or policy change.
I have popped online today, to book at stay for my mums birthday, to work out if I needed to purchase more points and realised I have a message to advise the points have expired.
I have completed a google search online and Ive seen alot of people have had there points reinstated after contacting Marriott.
Can you give me more more info on what I can do best in this situation?
Thanks in advance for your help