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Why my elite status has not updated after I linked both accounts?

Question asked by bfda5247 on Jan 17, 2018
Latest reply on Jan 17, 2018 by communitymanagers

I have reched my Platinum status in SPG program and have linked both accounts long time ago. However, my Marriott account still shows I am a Gold elite member. I emailed the customer support yesterday but so far no change. Can anyone help to check?