Excellent customer service

Discussion created by bilblt1 on Jan 6, 2018
Latest reply on Feb 2, 2018 by communitymanagers

Tonight my wife had the pleasure of speaking to a Customer Care representative in Reservations by the name of Laquana. She went out of her way to help my wife with several reservations that were not correct. At no time did she tell my wife that the issue could not be changed or fixed. She was very pleasant on the phone and worked hard to provide the customer service that you expect from Marriott. I would like her to be recognized for her efforts all around.

Thank you,

W. Blount