My stay was Dec 28, 29, 30. It posted to my acct. on Jan 2, 2018. Shouldn't these nights be credit to 2017 and not 2018? I'm still at Gold status and showing 3 nights credit for 2018.
Same thing happened to me my stay was 5 nights and I checked out on 12/30/17 . It was posted on 1/1/18. The 5 nights stay shows under 2018. I called and was told that the COMPUTER credits POINT stays on the year posted(2018) but if it is a PAID stay , you get credit the actual year(2017). I asked where is that written down as a policy. Marriott Rewards say it will get back with me.
I would have paid for the stay if I had known.
There's always a bit of confusion around the beginning of the year. I'd wait until next week when everything catches up before taking any action. Clearly your stays were in 2017 and should be credited as nights toward reaching 75. If you account doesn't show you as Platinum next week after all the year-end stays post (along with rollover nights for those who earned them), I'm sure a quick call to the elite rewards line will straighten it out. I have no doubt they'll see that your nights were in 2017 and make sure you get your Platinum status recognized.
I really need your help..... My lifetime total is short 5 nights because Marriott credited my 2017 stay as a 2018 stay. On Dec 25 2017, I had 82 nights and 671 lifetime nights. I had 5night stay from 12/25 to 12/29 . If my 2017 stay had been credited in 2017 which is the year it took place, I would have had 87 night and 676 lifetime nights at the end of 2017. I had 0 2016 rollover. My rollover should have been 12 rollover nights giving me a minimum of 688 lifetime nights for January 2018. Marriott credited my 2017 stay as a 2018 stay. I have been going back and forth with Marriott and the Community Managers on this problem...trying to explain that when the nights are put into 2018 they count only once in lifetime totals. However, since they 5 nights occurred in 2017 , when I was already at 82 nights for the year, this 5 nights stay will count twice (once in 2017 lifetime total and again in the 2018 rollover nights). Please help me....I'm so exhausted explaining this over and over again.
I strongly suspect this issue will not be resolved to your satisfaction. You are 100% correct that had the nights been posted in 2017, your lifetime nights total would be 5 nights higher. While I don't know for certain, part of the reason for ending the rollover nights may have been this double counting toward lifetime status. With the year over and the rollover nights already posted, I doubt you'll be able to get them to go back and redo this. You might ask if there is any way Marriott can credit you with 5 additional promotional nights (which would bring your totals up to what they would have been if your stay had been posted in the correct year). It might be a long shot, but it's the best way I can think of to accomplish what you want.
Again, you are 100% correct, but I don't believe the majority of the MR customer service folks understand how rollover nights affect lifetime nights. Maybe the communitymanagers can take up your cause and find a way to get 5 "promotional" nights added to your account. It would be the right thing to do. Whether it can be done, I have no idea.
I have been talking to the Community Managers since Feb 4. The Community Managers state that understanding 685 nights is correct. The Community Managers stated that "rollover nights do no earn credit towards the lifetime total'. The Community Managers can't champion me because they state that it makes no difference if the nights are in 2017 or 2018, the lifetime total will be the same. Although "rollover" nights have been around since 2014 or 2015, Marriott Customer Support has no idea how "rollover" is calculated in the lifetime totals and says the computer does it. Marriott Customer Support did request the Tech Team to roll them back into 2017 but was told the "rollover" nights program has ended and it can't be done. Due to the absence of written documentation on "rollover nights" and their impact on lifetime status, combined with the fact that the program has ended, I think I'm just going to forget about it....
If you have any other ideas, I am willing to try them.......
The worst part is that you are correct and everyone on the Marriott side is wrong. The problem is that if they don't understand, there is no way they will fix their "mistake." You may have reached the end of the line. If you can't get customer support to understand how lifetime nights are calculated, odds are slim in ever seeing those 5 additional lifetime nights. So what to do now...?
I'd focus on getting to the 750 lifetime nights and 2,000,000 lifetime points needed for LTP. Looks like you will need 60-70 nights this year to get to 750 nights. Once you reach that, counting lifetime nights no longer matter (unless Marriott comes up with a new level above LTP), but let's focus on what is, rather than what might be. Can you reach the criteria for LTP with your planned travel for the year? If not, how close will you be? Do you already have the 2M lifetime points?
Once you figure out what you need to get to LTP, then it's just a matter of making a plan to get there. If you need nights (beyond what you will be staying this year), consider scheduling a meeting (see How do Rewarding Events work? for info on how that works). If you need points, try to maximize the MegaBonuses and other points earning opportunities (see What's Your Strategy for Maximizing Nights and Points?). If you need both, do both.
You can do this even without those 5 extra lifetime nights. Figure out what it will take to get to LTP and make it happen. I'm with you. Unfortunately I don't have the power to do anything other than offer advice and cheer you on. Go get 'em. Good luck and happy travels.
I plan on being LTP this year. I've been working towards LTP status since Marriott announced the merger. Thank you for your suggestions. I do own several Marriott timeshares and they provide Marriott Reward points and nights, plus I add several nights due to spend on the Marriott card.
I really appreciated your support.
Thank you!!! Thank you so much!!!!!
We have heard back from our team and understand that you have already received an answer from the Marriott Rewards team. Rollover nights are a bonus and the rollover nights do not earn credit towards the lifetime total. If the 5 nights had been added to the 2017 year your lifetime nights would still be the same. The rollover nights do not earn lifetime status.
Yes, I reached out to customer service and was informed PAID stays count in the year you stayed and POINT stays count in the year it was POSTED. Follow up with customer service. Because I was at 72 nights and TECHNICALLY had 75 nights, I will see my Platinum status.
You clearly made the 75 nights in 2017 regardless of when they posted. Wait a few days for everything from the year end changeover to sort itself out. If you're still not Platinum then, call again. If the rewards line agents don't budge on this, ask them to transfer you to "Customer Care."
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