Frustrated-Marriott Benefits or lack of 

Discussion created by fhabre_99 on Dec 30, 2017
Latest reply on Dec 30, 2017 by brightlybob

I am currently at The Saints Key West property.   Booked a room that is below par apparently, more like holiday inn express quality.  Front desk service is lacking, and unprofessionaL.  As a platinum member, I expect to see some benefits from spending lots of $ at your properties.  The one time  I ask for a different room or an upgrade, they ask me to pay the difference.  I am eligible for a upgrade when a room is available (which it is), why do I not get that upgrade!!!????  Front desk is useless.  I would like this remedied asap.  Otherwise I’m taking my business/company somewhere else.  If it wasn’t such a busy time of year, I’d find me another hotel.