Platinum free room upgrade benefit

Discussion created by jesarto on Dec 20, 2017
Latest reply on Feb 2, 2018 by brianandlin

As a Platinum member, one of the benefits is a "free room upgrade". I am wondering what everyone's experience is with this. When do you ask for it? Why do you have to ask at all? Has anyone else been denied an upgrade because "all rooms are full" when the website shows available rooms?