Best CM ever?

Discussion created by anadyr on Dec 12, 2017

What was the most successful interaction with Marriott or SPC ever? Mine was when I had my parents booked into the Ponte Vedra Marriott in FLA for their 50th wedding anniversary.  and the reservations folks got it wrong and put them in another property nearby. One phone call got it straight, got them the Presidential Suite and free everything. One stop and all was fixed.


Anyone else had this happen?