I was double charged for several rooms and the GM will not refund my money. I'd like to know if there is anyone past the GM that I can speak with to try and get resolution?
We are happy to look in to this for you. Please send us a Customer Support form. Choose "missing stay" as your "request type" from the drop down, as you can upload your credit card statements and folio (itemized receipt from the stay) there (this needs to be done from a desktop computer).
Please also include as much information as you can regarding your experience.
As soon as we receive your information we will reach out on your behalf.
All the best,
Retrieving data ...