My birthday was in my profile since I joined the Rewards Programme. My birthday was in September but the Birthday Elite night credit is still not added into my account.
I called the Customer service hotline regarding this and was told I was supposed to receive an email and I have to register through that email to be eligible for the birthday Elite night credit.
I never received one and asked them to send me one but was told that it is generated by the system and not everyone has it. I then asked about the criteria of eligibility and wether it’s related to my status as a Platinum. The associate on the phone said there’s no criteria, everything is just random.
I find it disturbing and from my understanding I am eligible as long as my birthday is listed on my profile.
Could someone please shed some light on this?