I was charged 1 days stay for a late cancellation. The cancellation was due to illness
How do I get this charge reversed?
Hi Leitrim - You have raised an issue that I think frustrates a lot of Insiders. I remember when you didn't get charged so long as you cancelled within 24 hours of cancellation.
I'd suggest that you call the guest services number on the back of your rewards card and explain the situation. I'm sure that some of our other fellow insiders may have some suggestions as well.
Please keep us informed and let us know what happens.
nhtraveler next time just enter a dummy card like a pre paid debit card on file so if you have to cancel, they wouldn't be able to charge the card
Starguy - While that might work for others, for me, as a prosecutor, I couldn't (wouldn't) do that. It's a bit too close to the ethical line considering my work!
sorry that reply wasn't for you, that was for leitrim lol
but yes you are correct it use to be cancelled within 24 hours and its all good, but marriott recently decided to change their cancel policy to 48-72 hours.
so now they are going to see a lot of unhappy customer like Leitrim. maybe he/she can call her credit card company and dispute the charge
Hi Starguy - That's not a bad idea. Let the credit card company and Marriott duke it out!
A way around the cancellation window is to CHANGE your reservation to a future date (say, a month in the future). This isn't a cancellation, merely a change of reservation date. I wait a few more days THEN cancel it, since you are now cancelling it well before the new cancellation deadline.
Retrieving data ...