Bonus Point Bookings

Discussion created by jjousma on Nov 16, 2017
Latest reply on Nov 16, 2017 by communitymanagers

In the past few months I've stayed at a hotel with a rate that includes bonus points. I have yet to receive these points, nor does anyone in customer service when I call seem to understand that these rates even  or how to add these points. At this point I don't even care, although it is a five figure sum of points I'm missing out on. I've moved on to SPG where this doesn't seem ever happen. Has anyone ever booked these rate codes and had the extra points actually work?! For example until December 2nd, the Kansas City Airport Marriot offers 5,000 points per stay on top of your normal earn. Is this just there for jokes?