Platinum arrival gift NOT a guarantee at Courtyards?

Discussion created by muppetwrangler on Nov 10, 2017
Latest reply on Nov 12, 2017 by o0o0o0o0o0o...points!

Just checked into the Courtyard in Kingston, ON.  I was informed by the front desk associate that I could choose between points and a market item.  When I questioned that I thought the guaranteed platinum arrival gift was 400 points AND a market item, she told me that this location doesn't offer that.  Is this correct?  Has anyone else experienced this as I've never had this happen at any other Courtyard I've stayed at.