AnsweredAssumed Answered

Checked in with App, but didn't get extra points

Question asked by jsfalk on Nov 8, 2017
Latest reply on Nov 9, 2017 by ppino69

I checked in with the app for a stay a week and a half ago.  The app screen said to earn an extra 500 points, check in here.  So I did and everything was ready for me at the hotel.  However, the additional 500 points have not shown up on my account yet.  The other points from the stay have been posted to my account.  How soon should they show up?  If they do not, what steps do I take to get them?