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Check in @Executive Lounge for Platinum Member

Question asked by alexlihk on Nov 7, 2017
Latest reply on Nov 7, 2017 by hallchr

I have a problem with my leg and can't stand long. It is general for me to check in @ executive Lounge as we can sit anywhere and wait for check in process.


However last week in JW marriott HK, a security guard told me that check in available only from front desk. Certainly, I'd just ignored him and check in @ executive Lounge there and post this "experience" to TripAdvisor. However, the manager replied that it is official recommendation. Just wonder: Is it an official privilege for platinum member?