I have 2 unused reward certificates, each for a free night. I do I retrieve these when making reservations?
Thanks for reaching out, Mike! Please see the e-certificates section of the Rewards Terms and Conditions for the requested information.
Claiming ecerts online can be kind of confusing.
You need to search for availability for a points reservation, and your reservation must be the exact length that you have certificates for (at least last time I tried to make one online)
For example, if you have one certificate you need to book a one night stay, and then you can book other nights separately. You also may be able to use them by utilizing a points and cash stay (if those are still available)
Alternatively you can call the reservations line and they can make the reservation for you and add your certificate to any reservation provided it falls within the category of the reserved hotel. This is probably your best choice .
Retrieving data ...