AnsweredAssumed Answered

When Customer Care Doesn't Reply?

Question asked by broy32 on Oct 26, 2017
Latest reply on Oct 27, 2017 by seatexan

I booked a stay for 40K points and $350 cc charge.  The hotel charged 100K points and nothing to the cc.  I asked them to correct and then they charged $650 to the cc and refunded all the points.  Again, I explained and asked them to correct.  They deducted 100K points and left the $650 charge. 


I replied to my Customer Care email and never heard back.

Does anyone know how to escalate an issue when nobody will get back to you?