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Does Marriott care?

Question asked by msroadwarrior on Oct 20, 2017
Latest reply on Oct 21, 2017 by mklaszky1

Incredibly frustrating response from Marriott  - has anyone successfully escalated a complaint with Marriott?  Customer representatives have told me there's nothing they can do - and then hung up on me as I asked a question. I'm a constant work traveler with status in several airline and other programs and have never had such abysmal customer service. I was transitioning over from Hilton but this horrible experience makes me think this may be a mistake.

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