I am supposed to have a free stay (Anniversary of my card) and can't access it on line. Is it only for a category 5 hotel. ?
Category 1-5, call the MR hotline to ask or ask communitymanagers for some assistance. If your anniversary is today, then I'd give it a couple days to post to your account
Thanks for reaching out, Ronda. It can take up to 6-8 weeks from your account anniversary date for your Anniversary Free Night Stay E-Certificate to be added to your account, and these E-Certificates are valid at participating Category 1-5 properties.
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