I recently stayed at the Baltimore Waterfront Marriott. I had a package UPS'ed to me (stuff I had forgotten). Told to go to business center to pick up and was charged $5.
Geez, I get packages delivered to my hotel all the time. Never charged for it and I would be changing hotels if I did. Of course I stay at the same place for a long peroiod of time.
agree. Complained to manager and he erased fee with a "don't all Marriotts do this?"
Glad to see it was removed. It's the wild, wild west out there regarding 'policy' - a property by property, customer by customer shoot out.
To answer the manager - no, not all Marriotts do that - but several do - interestingly enough (same title/same beef)
Nickel and Diming, or ?
I recall being at the Crystal City Marriott for a conference last year, and they were charging our people to store bags the last day, while we were still in meetings, and waiting to go to the airport; as platinum, I, of course, had requested late checkout, so I avoided that mess. A lot of our conference participants were rather upset. Not sure of the "holding fee", but I think it was around $5 as well. From what I heard, it wasn't the actual cost, it was they had no advance warning this fee was going to arise was the primary beef.
And I just came back from the Lahaina Beach Resort | Marriott's Maui Ocean Club - Lahaina & Napili Towers where I of course attempted the "late checkout" even though being a resort didn't think it would happen, it didn't. But, they did have a great hoospitally room with showers that we were able to use free of charge AND they even kept our luggage for us with NO CHARGE. So all Marriott's are not created equally.
I'm at the Madison, WI Marriott West. It's my 3rd stay since the end of August. When I checked in I was asked if I had a car. I said yes, and then they told me it was $8 for parking. This is a suburban hotel with a HUGE parking lot, no parking structure nor valet parking. I replied to the desk person that this is my third time at the hotel and no one had ever charged me for parking. In consultation with her colleague, the desk clerk waived my fee this time, but her colleague said that next time it would be $8. She said they've been charging for parking since May 1. If there were a parking structure or a valet I could understand a parking fee, but the parking lot is practically the size of 3 city blocks. Nickled, dimed, and dollared!
I recently started a new project that I fly to every week, so I had ordered a new (Chicago Cubs World Series Championship) coffee mug off of Amazon. Was delivered to my FF last night, no service charge. Good thing, would have made a pricey ($17) mug even more expensive. But since I was waiting my whole life for a Cubs WS title, I don't mind. :-)
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