ben.pilgrim

Cancellation Fee for Checking Out Early?!?!

Discussion created by ben.pilgrim on Sep 19, 2017
Latest reply on Sep 20, 2017 by nipper

Recently booked five rooms at the SpringHill Suites Mission Valley in San Diego for 11 nights.  We finished our job a day early and re-booked our flights to get home.  When I let the front desk know that we would be checking out ONE DAY early, I was told that they would have to charge me a cancellation fee for two out of the five rooms, for leaving early.  This was nothing that I have ever experienced before in my over 500 paid nights of staying at Marriott's.

 

Long story short, after going round and round with the manager, I was told that he wouldn't charge us the fee.  But he was making an exception and I should not expect that to happen next time. 

 

Thoughts?  I am familiar with the cancellation policy and don't agree that it should be applied to this situation.  Is this what I should plan/expect in the future?

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