On numerous occasions, I have not been awarded the platinum arrival gift. Only once was credited the $100 per their policy. I'm not sure I understand why they put this in writing if the Marriott properties are going to completely ignore it? In the last two weeks, I have not been awarded them at two different properties. This first just said sorry and added 500 points completely ignoring my question on adherence to the policy and waiting to hear from the second location.
Frankly I don't understand why it is even such a challenge to get it entered.