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What Gives Marriott, Differing Rates (Changed Title)

Question asked by iahflyr on Aug 26, 2017
Latest reply on Aug 29, 2017 by communitymanagers

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With a nice rainy weekend courtesy of nasty rude Hurricane Harvey I've been toying around searching for beach locations for a possible trip using Reward points. What did I find you ask?

Well, shame on you Marriott. On the rate page I find a $350 upgrade fee, okay.

Then click on the "Rate Details" and what do I find? Tisk tisk tisk Marriott.

$500 USD rather than $350 USD, hmmmm don't you think our communitymanagers should get with the "Appropriate Team" and make it right for me to book this at the advertised $350 rate if so desired? I sure do and will be happy see what they say.

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jc411 Aug 26, 2017 5:10 PM
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Did you try booking it online and if so, what did it say at the end where you have to enter your credit card? $350 or $500?
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wally3433 Aug 27, 2017 3:25 AM
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That upgrade price should be $500. I've looked at that rate for a while. The $350 was a mistake, and I just checked, for a random date next week, and it looks to be corrected.

If you are really thinking of staying at the Aruba Stellaris, I would just book the base room and upgrade on site. If your AOTS (Art of the Schmooze) skills are even beginner, you can beat those upgrade prices.

The Governors Suite IS worth every penny if you value view like I do. Spectacular wraparound views of everything Palm Beach has to offer. Just amazing. All Tradewinds Club rooms are nice.
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- iahflyr @ wally3433 on Aug 27, 2017 11:31 AM
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  wally3433,
  
  When I last checked yesterday for the same date is was still showing the 350/500 as the screenshots above. And yes checking other dates the rate is indicating both at $500. Why am I always finding these things?
  
  Yes, we want the Governors Suite alright if we decide to go for the wraparound balcony you mention. Found out yesterday that we have friends who stayed there in March and wish they'd have gotten the Suite. It's all about the view for sure and didn't even think about the AOTS!!!! Well done and thanks for the tip.
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nipper Aug 27, 2017 9:02 AM
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Where did you end up? Hope the hurricane didn't do too much damage but I assume you are east of landfall.
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- iahflyr @ nipper on Aug 27, 2017 11:33 AM
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  nipper,
  
  Here it's all about the water falling from the sky. Here is a thread if interested addressing some of the things happening around our place.
  
  Thinking of our TX Gulf Coast Insiders
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globaltreker Aug 27, 2017 9:13 AM
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Looks like it may be a advertising error or something else which can be easily corrected or understood by a quick phone call to Marriott. Not sure why this would be considered a "False Rate". In my experience using Cash + Points have been complex to bill and not easily understood with some of my stays. I do think overall it provides some degree of additional flexibility when I don't want to burn a lot of extra points for upgraded suites.
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- iahflyr @ globaltreker on Aug 27, 2017 12:49 PM
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  globaltreker I consider it "False" because it is just that.....false. Regardless if a mistake or not something is incorrect with the rates. I'll agree with you that the false term could be toned slightly and will change it somewhat which has been done.
  
  But, this is not a Cash/Points issue as the stay was looked at for points with the upgrade fee to the Governors Suite then hopefully into the Tradewinds.
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communitymanagers Aug 29, 2017 10:57 AM
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Hi iahflyr
We are happy to look in to this for you. Will you please let us know the property name and booking dates you were interested in...that would be very helpful! In the meantime here is the direct number for Marriott Rewards Customer Service 800-450-4442 should you want to get in touch with them
Enjoy the day,
Whitney
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iahflyr Aug 29, 2017 11:45 AM
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Thank you Whitney, I've got all the telephone numbers handy and right now am not actually thinking of any Aruba dates with all going on around Houston. Rest assured when we see the light of day around here and folks get back on their feet I'll certainly reconstruct this thread.
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- communitymanagers @ iahflyr on Aug 29, 2017 12:00 PM
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  Hi iahflyr,
  Of course, any time. Stay safe.
  Best,
  Whitey
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What Gives Marriott, Differing Rates (Changed Title)

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