Asked for Platinum room upgrade

Discussion created by j&c on Aug 24, 2017
Latest reply on Aug 26, 2017 by j&c

Just returning from 4-night 39th Anniversary/Solar Eclipse vacation NO upgrade at brand new Somerset, KY, Courtyard, even when J asked if there might be an upgrade for us. We were told the hotel was fully booked when we checked in - probably true with Eclipse Fever! But in the 4 nights of travel staying at Marriotts, all 3 other hotels (FS on points,TP, RI) offered us an upgrade when he asked. Yes, at each it appeared that we HAD NOT already been upgraded prior to check-in. C