Not receiving night credits for money spent

Discussion created by dshatch15 on Aug 17, 2017
Latest reply on Sep 20, 2017 by dshatch15

Per the rewards program, you are supposed to receive 1 night credit for every $3,000 spent.  I was not always consistent in checking each month, but after having some issues with points and night stay credits last month, I have been paying attention.  I started last month with 64 night credits.  I spent over $15,000 on my card this past month.  I did get the points, but no additional night credits were added.  I have called twice already and have been told that it had been corrected, but to date, I am still sitting at 64 nights when I should be at 69.  Its frustrating that something that is supposed to be automatic is so difficult to obtain.