Before we escalate to the moderators?
Filed one 2 weeks ago for a stay in Mid July. Heard nothing.
I call Customer Relations whenever a stay doesn't post within a week!
See this long list about the frustrating Missing Stay/Points process, it goes on and on from at least seven years ago;
including the apt named post below that essentially sums up a member's feelings when they have to track their points****
****I can only imagine the posts we'll see 6-8 weeks after MegaBonus Brand points are scheduled
We've had five posts this month alone about this headache of a process - a key component of the Loyalty program.
I HATE the Missing Stay process of Marriott
Created 7 years ago (modified 7 years ago) by chazdawg in Rewards Program
But remember this from only three months ago? Remember the optimism it created? Remember how the program vets took a wait and see attitude?
The above story doesn't even address the significant inconsistency in attempting to collect/find/receive the infamous 'Bonus' points that properties offer that frequently are not posted without substantial effort by the Rewards member (ask bbob).
For anyone still wondering why yours truly dislikes all the 'buzz' about Gamification and Virtual Badges, this is THE reason.
Marriott has yet to prove (to me at least) that their IT department can 'walk and chew gum'. Yes, I know, Marriott struggled with points posting even prior to Badges, and I support Marriott developing new benefits (late guarantee) and services (mobile apps) but, personally when it comes to non-earning games, I'd prefer them focusing on approaching an Amazon level of competence before venturing off into non-point earning IT distractions like telling me where I stayed last year. Yes, my opinion and sadly, for me, perhaps a minority view.
Please don't write in saying that you've never had to chase points, that's about as relevant to the discussion as saying you've never been run over by a car. Thank you.
as if to demonstrate my frustration with Marriott's IT, I was signed off while compiling this (at 7:15, it's now 7:28 and after several sign in attempts, I finally got back on - there is so much room for IT improvement at Marriott.......)
Yea they really had trouble in July, this is one of those and I suspect they have been swamped with requests. When you fly every week, it is really easy to forget something a month ago.
I certainly don't mind waiting if I know someone is working on it, but it has been completely silent so I know I need to do something.
I think it's safe to say it fell between the cracks nipper
We'd be happy to look into your missing stay. Please fill out a Customer Support Form under the "Get Help" tab and attach a copy of your e-folio if you have it, which will expedite the process.
communitymanagers One has been filled out, thanks
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