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How can I get help on a past stay issue?

Question asked by davidtalarico on Aug 14, 2017
Latest reply on Sep 21, 2017 by communitymanagers

I have a complaint about a recent stay at a Fairfield Inn and am getting less than timely and satisfactory results.  My concern is the response is not close to the 100% Fairfield Inn make it right promise and it is starting to tarnish my 30 years plus happy Marriott relationship.  What is the best way to resolve this without spending an inordinate amount of time talking to people who cannot or are unwilling to help and understand my value to Marriott?