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Last Minute Cancellation by Hotel, anyone have Customer Care Tips?

Question asked by jeffsteinberg1 on Aug 17, 2017
Latest reply on Aug 17, 2017 by communitymanagers

Anyone know who I might contact?  Confirmed reservation at Marriott property cancelled

at very last minute by hotel due to construction.  Only option given is much higher rate

at lesser property.  Tried customer service but sent form letter confusing me with a different guest.

Can anyone help?

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