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Earning nights for reward stays?

Question asked by platinumindianapolis on Aug 10, 2017
Latest reply on Aug 10, 2017 by communitymanagers

Program was changed last year (I think) where rewards stays earned nights toward elite status, which is a fantastic benefit.  My question is if you have a reward stay with two rooms (my family was in both rooms), would you get credited for one night for each room or one night in total? I had two rooms for 5 nights, so I would have thought I would earn 10 nights, but Customer Service said rules were that I could only earn the night on one of the rooms, so I got a total of 5 nights credit only.  I didn't see anything about this restriction on the website so didn't want to argue, but I'm curious.