AnsweredAssumed Answered

Getting room upgrades?

Question asked by g8tergirl on Aug 3, 2017
Latest reply on Aug 3, 2017 by phctourist

I have achieved platinum status but never seem to get room upgrades. I am currently at the Brussels Marriott Grand Place. I checked in via the app and requested if a room upgrade was available that I would appreciate it. I had looked and there were "larger rooms" as well as junior and executive suites available for the length of my stay. I was told the suites were only for sale and not available for upgrades. I was assured that I had a "nice quiet premium room" although there is no such room on the Marriott website. I suppose I could have pushed harder but honestly it just gets old. This is supposed to be a benefit that one receives as a platinum member. I have even stayed at this hotel previously and have another booking pending here.