SPG Platinum benefits for Marriott elites

Discussion created by karineb on Jul 15, 2017
Latest reply on Jul 18, 2017 by verysuiteboy

I'm a Marriott Platinum and recently stayed at a Starwood property but didn't get the room type I reserved. I reserved 2 beds and when I arrived at 10 pm with my daughter, only Kings were available. This was very inconvenient since she's a teenager and moves around constantly. I had to work early the next day. Does Starwood have the same guarantee as Marriott? The hotel staff basically told me too bad - it happens. I'm a Marriott Platinum.