I had a box delivered to a Marriott in San Diego ahead of my arrival. Once it showed up downstairs, they called and asked if I'd like it brought up- they would be happy to do so. Sure! The box was about the size of a box of raisinettes. Customer service is NOT dead. Upon checking out I noticed I had been charged a $2.00 package delivery fee. Yes, it was only $2.00, but should I have known they would charge me?