Mobile check in issues

Discussion created by dcr022002 on Jul 12, 2017
Latest reply on Aug 25, 2018 by martinr

Does anyone have issues with the APP and mobile check in?  Once again I checked in on my laptop yesterday and changed my floor preference, then today checked the APP which said I was not checked in.  So I checked in again on the APP, got to the hotel and of course they are sold out and cannot honor my floor preferences. 


I mentioned this to the woman at the front desk who said 'I don't know anything about the APP" which is about as helpful as I find these day.  Platinum Premier here BTW.