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Do hotels have to pay for the points they give us?

Question asked by ready4atrip on Jul 5, 2017
Latest reply on Jun 26, 2018 by prnsesmaldonia

I was just reading BrightlyBob's posting that the LHR Renaissance cheats him of points on a consistent basis.

I have had problems with this with Marriott Hotels, as well.

When I had a simply horrendous experience and asked for compensation as bonus points to my Platinum Marriott Rewards account, the manager at a Marriott balked.  It was an argument.  Why would they make a big deal about rewarding me with a couple of thousand points when they could lose me as a customer?


Does an individual hotel in the Marriott chain have to pay for the points they give out?

Thank you.